Exchange Rules

1. General Provisions

This Agreement is an electronic contract between the User and the Service and is presented in the form of a public offer. It contains the rules governing the Aurisflow internet service located at https://aurisflow.com. By using the website and associated services and accounts, the User confirms their unconditional agreement with this Agreement.

The User fully acknowledges and assumes all risks associated with the use of the services of this Service, as well as with transactions involving digital assets, currencies, and their derivatives. The User is informed that this Service is intended solely for obtaining information about digital assets, finding trading partners, negotiating, concluding transactions, and performing operations with digital assets. The User is responsible for independently and thoroughly verifying the authenticity, legality, and relevance of the relevant digital assets and/or information, and assumes full responsibility for any losses that may arise as a result.

Changes to the content of these Terms may be made at any time without prior notice to Users. By using the Service, the User agrees to regularly check for updates, changes, and new versions of these Terms. If the User disagrees with such changes, they must immediately cease using the Aurisflow services. Continued use of the Aurisflow services will signify the User's acceptance of the updated Terms. The use of online transaction systems involves certain risks, including possible software, hardware, and internet connection failures. Since the reliability and availability of the Internet are beyond the control of the Service, it is not responsible for distortions, delays, and connection failures.

2. Terms and Definitions

2.1. The "Aurisflow" Service is a platform for conducting over-the-counter transactions. The services provided by the Service include assisting in operations between individuals for cryptocurrency exchange, as well as other services, the information about which is posted on the Service's website.

2.2. User — any capable individual who has reached the age of 18, has submitted an exchange request on the Website, and has agreed to the Rules and Conditions of this Agreement.

2.3. Agreement — this User Agreement (Terms) and its integral parts, including any additions and/or changes that may be made in accordance with its provisions.

2.4. Website — the collection of information, texts, graphic elements, designs, images, photos, videos, and other intellectual property results, as well as a set of computer programs contained in the information system that provides access to such information at the address: https://aurisflow.com/, including any subdomains, and if the domain or material of the Website needs to be changed for any reason, it includes the Website after any such changes.

2.5. Request — the User's submission of a proposal to buy or sell cryptocurrency using the services provided by the Service.

2.6. Payment System — a software and hardware product developed by a third party that serves as a mechanism for accounting monetary obligations and organizing settlements between its Users.

2.7. KYC & AML Procedures — "Know Your Customer" (KYC) — verification of the client's personal data and "Anti-Money Laundering" (AML) — verification of the User's digital assets/money to combat money laundering.

2.8. The term "digital assets" (also referred to as "cryptocurrency" or "digital currency") refers to encrypted or digital tokens or currencies with a certain value, based on blockchain technology and cryptography. The accounting of internal units of these assets is carried out by a decentralized system that operates fully automatically and has no internal or external administrator or equivalent.

3. General Conditions

3.1. Before using any of the Services offered by the Service, the User must carefully review these Terms. If the User disagrees with these Terms and/or their changes, they must immediately cease using the Services provided by the Service.

3.2. By using the Services provided by the Service, the User confirms and guarantees that:

- The User has reached the age of 18 and has sufficient capacity to accept these Terms, enter into contracts, fulfill obligations, and conduct transactions with digital assets through the Service;

- All digital assets and funds used by the User have been obtained legally;

- The User assumes full responsibility for any possible consequences of transactions;

- The User agrees to comply with the requirements of applicable law and guarantees that their transactions do not have illegal purposes;

- The User acts independently, not under the influence of third parties, and all their actions are voluntary and well-considered.

3.3. When forming a service request, the User agrees to provide their personal bank details/cryptocurrency wallet addresses for receiving funds/digital assets in the transaction.

3.4. When making a payment in the course of a transaction, the User agrees to use only their personal bank accounts or payment system accounts for transferring funds. When conducting a transaction with digital assets, the User confirms that the cryptocurrency wallets or accounts on third-party centralized platforms they use belong solely to them, and third parties do not have access to their cryptocurrency wallet or account on these platforms. In the event of financial losses arising from the use of cryptocurrency wallets, bank accounts, or payment system accounts that do not belong to them, the User assumes full responsibility for such losses.

4. Services

4.1. The User orders the services of the Service and receives information about the progress of the transaction exclusively through contacts with the Service representative specified on the Website.

4.2. The Service provides its services according to an established internal schedule. Requests are accepted around the clock. Requests processed in semi-automatic mode can be completed within 24 hours, while those in manual mode can take up to 36 hours. The Service is not responsible for delays in processing requests caused by technical failures, including issues in the blockchain network.

4.3. Questions and claims regarding requests are accepted within 24 hours from the moment of their registration. After this period, requests are considered properly executed.

4.4. In the case of suspicious actions by the User or the use of dubious assets, the Service has the right to delay payment and request additional identity verification, as well as conduct an internal analysis of the funds used.

4.5. The Service reserves the right to unilaterally refuse to provide the Service at its discretion.

4.6. Upon detecting suspicious activity during the processing of a Request, the Service has the right to suspend the execution of operations until the reasons for such activity are clarified, in order to avoid possible damage.

4.7. If the User receives more digital assets or funds than specified in the Request, they must immediately notify the Service. The User must return the excess within 24 hours from the moment of receipt. In case of non-return of excess funds, the Service has the right to restrict the provision of Services to the User and contact law enforcement agencies.

4.8. If the User has paid for a request but wishes to cancel it for any reason, the Service will ensure the return of the paid amount minus bank and blockchain fees. Upon canceling a request after payment, the Service has the right to retain 10% of the Request amount. If the request was paid in cryptocurrency, the User assumes the risk of cryptocurrency exchange rate changes. Cryptocurrency may be returned at the exchange rate at the time of return, and if the request paid in cash is canceled, the User also assumes the risk of exchange rate changes.

4.9. The cryptocurrency exchange rate is volatile and may change depending on the amount of exchange and fluctuations in the exchange rate. The current rate is agreed upon with the Service employee during the transaction.

4.10. The Service has the right to cancel the User's request for Services if payment has not been made within 30 minutes from the moment of request creation.

4.11. The Service does not accept funds sent via smart contracts, as it uses exchange wallets. In the event of funds being sent via a smart contract, the User assumes all risks of loss of funds.

5. Rights and Obligations

5.1. In the event of a request from authorized law enforcement agencies regarding the User's operations, the Service has the right to suspend or cancel the ongoing operation at any time for an indefinite period. In this case, the Service reserves the right to provide authorized bodies with information about the User.

5.2. The Service has the right to suspend or cancel the User's operation at any time with a refund of funds, without considering possible losses or expenses of the Service, in case of violation by the User of the terms of this Agreement.

5.3. The Service has the right to request personal data from the User for processing and executing the Request for Services, as well as for sending information related to the provision of Services and consideration of claims and inquiries from the User. By submitting a Request on the Website, the User gives their unconditional consent to the processing of their personal data.

5.4. Personal data includes the collection, recording, systematization, accumulation, clarification (updating, changing), extraction, use for operations, anonymization, blocking, deletion, and destruction of data. The processing of the specified personal data may be carried out using automated means or without them (mixed processing).

5.5. The Service has the right to conduct KYC and AML procedures at its discretion in case of suspicious activity by the User, as well as upon request from authorized law enforcement agencies regarding a specific Request.

5.6. In conducting AML procedures, the Service has the right to use special third-party services and programs for such checks.

5.7. The Service has the right to conduct AML checks on assets received from the Customer. If the risk level exceeds the acceptable level (at the Service's discretion), the transaction may be blocked until the User passes verification. Subsequently, the Service may initiate a refund, which will be made after deducting the payment system fee, network or exchange fee, and the Service's expenses. The refund may take up to 30 working days.

6. Force Majeure

6.1. The User or the Service shall not be liable to each other for non-fulfillment of obligations related to the Service's provision of exchange services caused by circumstances arising beyond the will and desire of the parties, which could not have been foreseen or avoided, including declared or actual war, civil unrest, epidemics, earthquakes, floods, fires, and other natural disasters, actions of government authorities, and other insurmountable circumstances, and cannot claim any damages or losses arising from such circumstances.

6.2. The party that does not fulfill its obligation due to force majeure must notify the other party about the obstacle and its impact on the fulfillment of obligations without delay, but no later than 3 (three) calendar days from the occurrence of such circumstances.

6.3. The party that does not notify the other party of the impossibility of fulfilling its obligations under this agreement loses the right to refer to such impossibility.

7. Liability

7.1. The User is fully responsible for all actions related to the use of the Services, as well as for the security of their computer systems and technical equipment.

7.2. The User acknowledges and accepts that any transaction carried out in the blockchain is irreversible. They bear full responsibility for providing accurate information about the recipient's wallet for transferring Digital Assets when using the Service's Services, as well as for the correctness of the recipient's bank details.

7.3. The User is fully responsible for using the Services, their actions when working with the Service, conducted operations, transactions, as well as for the information and documentation provided.

7.4. The Service is not responsible for the blocking of the User's bank accounts or accounts in the Payment System as a result of internal audits of the specified financial institutions if the User receives funds as a result of using the Service's Services.

7.5. All negotiations and exchange of information regarding transactions must be conducted exclusively in the platform's chat and through the official accounts specified on the Service's website. Communication outside these channels is not the responsibility of the Service.

7.6. The User agrees not to disrupt the operation of the Service by interfering with its software or hardware, as well as by distorting the parameters (commands) transmitted to the Service. If the User's actions, regardless of whether they acted intentionally or negligently, cause damage to the Service, they agree to fully compensate for that damage.

8. Final Provisions

8.1. The User must participate in transactions only if they fully understand how blockchain works and are aware of the risks associated with cryptocurrencies.

8.2. All claims and inquiries from the User must be sent to the contact details of the Service specified on the Website. The timeframe for considering a claim is up to 24 hours from the moment of receipt.

8.3. The services provided by the Service may be prohibited by the laws of certain jurisdictions. By accepting the terms of using the Service's services, the User confirms that they are not a resident of such a jurisdiction.

8.4. Based on internal rules and regulations, the Service has the right to refuse a transaction with a full refund, excluding the network fee for the refund.

8.5. An additional fee may be charged for exchanges of less than 100,000 rubles (or the equivalent amount in another currency).

8.6. The Service is not a tax agent for the User and does not calculate the User's tax payments, nor is it obliged to inform the User about their tax obligations. The User agrees to independently pay all taxes in accordance with the tax legislation of the jurisdiction where they are a tax resident.

8.7. No interaction between the User and the Service can be understood as establishing agency relationships, partnerships, joint activities, personal employment, or any other legal relationships not expressly provided for in this Agreement.

8.8. The User acknowledges and agrees that the Service is not a financial advisor and does not provide investment consulting services. Any information provided by the Service to the User cannot be construed as advice or guidance for action.